Return & Refund Policy

At Snappea, we don’t just want you to like our products, we want you to be completely HAP’PEA’ & SATISFIED!

We guarantee 1-to-1 REPLACEMENT or FULL REFUND (excluding items that are under promotion) if the Snappea products that you have purchased are:
• Defective
• Expired
• Wrong Items Received

Claims must be lodged via the phone, our website or email within (7) SEVEN days of the delivery date to be eligible for replacement or refund. Depending on the claim we may require evidence of the defect via email or post. Items will be replaced with the same item originally purchased or you can opt to return the faulty item(s) and a full refund will be offered.

*Note: 100% satisfaction guarantee is only applicable for purchases from our official website www.snappeafood.com).

How to request for a replacement or refund?

1. Contact us via email at support@snappeafood.com. A customer service representative will get in touch with you.

2. Once we have evaluated the situation with the evidence provided, a 1-to-1 REPLACEMENT or FULL REFUND will be issued within (7) SEVEN working days if the evidence provided is valid.

If you feel that your situation falls outside of our policy, we encourage you to contact us on support@snappeafood.com to confirm if your request can be accepted. Remember your satisfaction will always be our priority, so please feel free to call us and we will work on resolving the issue for you.